Strengthening Our Core | October 3-5, 2018
Kalahari Resort and Convention Center
A strong library can strengthen the core of the whole community. This starts with an exceptional staff and a commitment to providing the best possible services based on the unique needs of the community. What constitutes a core service can vary from one town to the next, but the essential skills of the profession are tied to a set of core competencies. By focusing on these core competencies, the 2018 Convention and Expo will inspire new ways to explore and strengthen your library’s core services and provide an opportunity for you to enhance your knowledge and skills to the meet the challenges we face now and in the future. Registration opens July 2018!
Sponsored by the OLC’s Government Relations Committee. This workshop is held twice a year in the spring and fall.
Register @ my OLC | Deadline to register 10/19/18.
Member $65* | Non-member $130
*Individual members or staff of OLC institutional member libraries. Enrollment is limited to 30 registrants.
Registration: 9:30 a.m. | Workshop: 10:00 a.m. – 2:00 p.m.
Is your library considering going on the local ballot with a new levy, renewing an existing levy, or possibly modifying a levy that’s been in place for some time? This workshop will provide the information you need as you prepare for your ballot initiative, including:
- determining the need and public support for your library levy;
- legal process for placing the issue on the ballot;
- developing the campaign message;
- running the mechanics of a library campaign;
- connecting with the media and developing message strategies; and
- coordinating a lawful campaign.
The format of this workshop will address each of these six points as well as allow time to answer questions.
- Michelle Francis, OLC’s Director of Government and Legal Services
- Tom Adkins, Director, Garnet A. Wilson Public Library of Pike County
- Jennifer Economus, Outreach Specialist, Allerton-Hill Consulting LLC.
Intended Audience: Directors, trustees, public relations staff, and other staff who will be involved in the library’s levy education effort.
What’s Included: All handouts as provided by the instructors; morning coffee, light refreshments and lunch. Each attendee will also receive a copy of OLC’s publication, Ballot Issues Handbook Vol I – Campaigns 101: The Nuts and Bolts.
Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff re-certification, this workshop counts as four (4) contact hours of credit.
Ohio Public Library Core Competencies addressed in this workshop: Fundraising and Strategic Planning
Accommodations: For a list of hotels in the area please email firstname.lastname@example.org or call 614-410-8092.
BY INVITATION ONLY
Registration opens in September 2018
When registering, be sure to select either the “Yes, I am attending!” OR “No, I cannot attend” ticket, as well as ticket(s) for the division(s) or committee(s) you will be representing at the Conference.
Deadline to register: 10/31/18
Agenda to come.
Although the time frame for the Leadership Conference is designed to accommodate travel to and from Columbus in one day, some attendees may wish to make reservations for overnight accommodations before or after the conference. Reservations can be made by calling the Crown Plaza Hotel at 614-885-1885. Please indicate that you are attending the OLC Leadership Conference.
Sponsored by the OLC’s Information Technology Division
Register @ my OLC | Registration Deadline: Nov. 9
Member $75* | Non-member $150
*Individual members or staff of OLC institutional member libraries.
Enrollment is limited to the first 75 attendees.
Today’s rapidly evolving technology landscape challenges those responsible for library information technology to innovate solutions and develop best practices to meet the needs of our communities. RightClick 2018 is an opportunity for library IT staff, technology coordinators, and decision makers to meet with colleagues from Ohio libraries to discuss current information technology challenges and solutions.
Intended Audience: Ohio library information technology staff, technology coordinators, and decision makers
What’s Included: All handouts as provided by the presenters. Morning coffee, light refreshments and lunch will be provided.
Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff Re-certification, this workshop counts as six (6) contact hours.
Accommodations: For a list of hotels in the area, please email email@example.com or call 614-410-8092.
9:00 – 9:45 a.m. | Registration and Networking
Plan to visit the Cleveland Public Library’s TechCentral Mobile MakerSpace Lab. It will be on-site during the conference. You can visit in the morning, lunch, or briefly after the conference.
9:45 – 10:00 a.m. | Welcome and Introductions
10:00 – 10:20 a.m. | Voice Assistants for the Library
Presenter: Susan Allen, Director of Technology Services, Worthington Libraries
Over the past few years, the adoption of voice assistants and smart speakers has grown steadily, and is projected to continue to grow. Worthington Libraries has partnered with a local software developer to release an Alexa Skill and an Action for Google Assistant which focus on library events and programs for patrons. We’ll share a live demonstration, and discuss the functionality for promotion and programming ideas.
10:25-10:45 a.m. | Increasing Positive Staff Perception: IT Performance and Customer Service Improvements
Presenter: Bill Lane, IT Manager, Public Library of Cincinnati and Hamilton County
The IT department at the Public Library of Cincinnati and Hamilton County has experienced many changes since the start of 2013. The goal was to decrease the number of tickets, decrease response time, and increase expectations for the technicians, even while taking on major projects such as branch PC roll outs, Envisionware upgrades, pay for print, and self-check upgrades.
Today, the IT staff focuses on delivering excellent customer service. They take initiative to resolve incidents and complaints, response times are quick, and the departmental culture has evolved to anticipate changes in the needs of customers. During this session, you’ll learn more about the processes the Public Library of Cincinnati and Hamilton County implemented to improve the experience of everyone involved, make staff more comfortable reporting issues, and build on a positive staff perception of the IT department.
Primary Ohio Public Library Core Competencies addressed: Customer Service
10:50-11:10 a.m. | Electronic Payment Solutions
Presenter: Paris Robertson, Technology Coordinator, Upper Sandusky Community Library
Libraries often need to accept payments, but aren’t a typical service industry. Profit doesn’t motivate library sales, and the fees imposed by most companies for accepting electronic payment present a hurdle with no easy fix. This is especially relevant for libraries with a smaller budget. This session will discuss how to implement one solution that has worked well at Upper Sandusky Community Library, and how you can customize that solution to fit your library’s needs. You’ll learn how to accept electronic payments in an affordable, non-traditional manner.
Primary Ohio Public Library Core Competencies addressed: Technology Infrastructure Support
11:15 – 11:35 p.m. | Taking the Library MakerSpace On the Road
Presenter: CJ Lynce, TechCentral Manager, Cleveland Public Library
In 2017, Cleveland Public Library introduced the Mobile MakerSpace, a small-form-factor maker studio that allows all of Cleveland to experience making and fabrication in any environment. An extension of Cleveland Public Library’s TechCentral MakerSpace at the Downtown campus, the Mobile MakerSpace brings making opportunities to libraries, schools, and events throughout Cleveland. Learn about how Cleveland Public Library took maker services on the road with the Mobile MakerSpace & Lab.
NOTE: The Cleveland Public Library’s TechCentral Mobile MakerSpace Lab will be on-site during the conference. You can visit in the morning, lunch, or briefly after the conference.
Primary Ohio Public Library Core Competencies addressed: Patron Instruction
11:40 a.m. – 12:50 p.m. | Lunch and Networking
The Cleveland Public Library’s TechCentral Mobile MakerSpace Lab will be open during lunch.
12:50-1:10 p.m. | Creating a Dynamic System to Promote Library Services
Presenter: Kara Reuter, Digital Library Manager, Worthington Libraries
Libraries are offering more and more unique services than ever. We often struggle to raise awareness of our full range of services within our community. Our services may be aimed at niche markets, such as text reference or homework help, or are most relevant under specific circumstances, as with after-hours chat reference or a drive-through window. Find out how Worthington Libraries has developed a system to dynamically promote library services on our website based on weather conditions, time of day, device type, IP address, and more.
Primary Ohio Public Library Core Competencies addressed: Community Awareness
1:15-1:25 p.m. | Cyber Security
Presenter: Matt Motes, Information Technologist (and On Demand Trainer), SEO Library Center
This presentation introduces security threats, and will help develop an active understanding of what to look for to determine if you are being exposed to an attack. We will define terms like vishing, malware, and ransomware, and look at examples of how you have been exposed to these attacks already. We’ll explore what you can do to improve the security of the library environment.
On Demand Training, a service of SEO Library Center, is offered to libraries across Ohio to help raise awareness and teach technology skills to staff and patrons. On Demand Training also offers an overview of essential Cyber Security awareness.
Primary Ohio Public Library Core Competencies addressed: Staff Training
[ps2id id=’forum’ target=”/]1:30 – 3:25 p.m. | Information Technology Discussion Forum
Moderator: Darren Kamnitzer, Network Administrator, Worthington Libraries
No one knows library information technology like library IT staff. Ask and answer questions, share current solutions and best practices, and discuss your experiences with technology, software, and vendors during this rapid-paced, moderated forum. Darren will lead us through a list of your questions, submitted in advance. Join in the discussion, and share your expertise and experience as we pool our community knowledge to find answers and share solutions.
Be sure to submit your questions prior to the conference.
Primary Ohio Public Library Core Competencies addressed: Technology Infrastructure Support
3:25-3:30 p.m. | Wrap up and Closing Remarks
You have one last chance to visit the Cleveland Public Library’s TechCentral Mobile MakerSpace Lab. It will be available for a brief viewing after the conference.
Legislative Day is your day at the Statehouse! It’s an opportunity for you to come to Columbus, meet with your legislators, and advocate on behalf of Ohio’s public libraries! The 2019 event will be held in the Statehouse Atrium. More details to come.
Sponsored by the OLC’s Library Accounting Division
This two-day conference is designed to provide continuing education credit for the Ohio Treasurer’s Center for Public Investment Management (CPIM).
This conference is designed to provide continuing professional education (CPE) credits with the Ohio Accountancy Board. For every 50 Minutes, an individual earns one credit hour. To be eligible, you must sign in at the beginning of the day and sign out when you leave at the end of the day. A certificate for hours earned will be available at the conclusion of the conference.
Hotel Accommodations: Reservations can be made at the Nationwide Hotel and Conference Center (PH: 614-880-4300). Please indicate that you are with the OLC’s CPIM Conference. The OLC room rate is $99/night (plus state and local taxes).
Who Should Attend: Library Fiscal Officers and other staff members responsible for managing library finances.
What Is Included: All handouts and materials provided by instructors, morning refreshments, buffet lunch, and afternoon refreshments each day.
AGENDA (to come)