Sponsored by the OLC’s Information Technology Division

Register at my OLC | Registration Deadline: 10/31/23

Member Fee: $95* | Non-Member Fee: $190
*Individual members or staff of OLC institutional member libraries; NEO-RLS dues-paying members pay OLC member fee.

Conference Overview: Right Click 2023 will feature presentations from professionals, government entities and library IT professionals. This one-day workshop is a unique opportunity for library IT professionals, administrators and support staff to share their knowledge and discuss current technology challenges. You’ll have the opportunity to connect with your colleagues across the state and come away with solutions and innovative ideas that you can apply at your library.

Library Tech Van Tours: Ohio public library tech vehicles will be on display in the Quest parking lot from 10 a.m.-1 p.m.

Intended Audience: Ohio library information technology staff, technology coordinators, and decision makers

What’s Included: Morning refreshments and lunch. All handouts, provided by presenters, will be available online through the OLC app. Print them prior to the conference, view them from your personal device during the event or view/download them after the event. All handouts will be available online for 30 days following the program.

Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff Re-certification, this workshop counts as six (6) contact hours.

Hotel Accommodations: Several hotels are within walking distance of the Quest Conference Center.

Please Note: A question and answer discussion forum will take place in the afternoon. Have a question you would love to discuss? Submit one now.

Agenda

9 – 9:30 a.m. | Registration, Networking and Continental Breakfast

9:30 – 9:45 a.m. | Welcome and Introductions

9:45 – 10 a.m. | Ohio TechCred Program

Presenter: Michael Kahoe, Governor’s Office of Workforce Transformation

Learn how you can sharpen your skills through Ohio’s TechCred program. Businesses, including public libraries, can receive up to $2,000 for each tech-focused credential earned, and up to $30,000 per employer each application period. Many of the trainings can be completed 100% online. Michael Kahoe, Workforce Program Manager with the Governor’s Office of Workforce Transformation, will explain Ohio’s TechCred program and how to apply for this funding.

10 – 11 a.m. | General Session: ChatGPT and Generative AI: From Understanding to Innovation

Presenter: Christopher Harris, Play Play Learn

ChatGPT and other forms of generative AI have burst into our lives as a disruptive new technology. Before we can talk about innovating around generative AI, we must first deeply understand how it works and how we can use it to boost our existing work. In this session, you will explore analog ways of explaining and demonstrating generative AI and then build up to a more nuanced description of the actual programming involved. Along the way, this session will tackle prompt engineering (aka library/information skills) and best practices for making productive use of ChatGPT in a variety of library situations.

Generative AI is only going to become more imbedded in the internet and the technologies that we use daily; for example, search engines will become answer engines. It is critical that libraries lead the way in educating the public on how this technology works and how to best work with it. The disruption to the workforce has already started and so we need to hit the ground running. This session will include a set of Creative Commons licensed resources ready for you to use in turn-key trainings in libraries of all types and sizes.

11 – 11:45 a.m. | General Session: If I Hear the Word AI One More Time…

Presenters: Justin Bumbico and Michaela Herrick, Columbus Metropolitan Library (CML)

As gateways to knowledge, libraries have a pivotal role to play in facilitating the safe use of AI. So, gear up for a lively and interactive discussion. Join CML staff, Michaela Herrick and Justin Bumbico, as they delve into the rapidly evolving landscape of Large Language Models (LLMs) such as ChatGPT within the context of public libraries. Amidst continuous media attention and daily technological changes, CML proactively formed a cross-departmental AI task force to monitor advancements and its impact to libraries. During this session, you will explore the task force findings, focusing on their relevance to library customers and staff. This session will discuss the benefits of AI technology for libraries and underscore the associated challenges, including biases and inaccuracies.

This session will provide a pragmatic understanding of AI’s role, applications, and challenges, regardless of library size or budget. You will gain a better understanding of how every library can benefit from these advancements and how to safeguard against biases and inaccuracies, a vital consideration for all institutions.

11:45 – 12:30 p.m. | Lunch and Networking

10 a.m. – 1 p.m. | Library Tech Vehicles on display in Quest parking lot

Stan the Tech Van is a mobile technology education and makerspace lab. Stan, a contractor-grade van, is loaded with technology and tools for pop-up makerspace events, open computer lab events, STEM programming, and educational events to be held at local businesses, community centers, public parks, and schools.

Cuyahoga County Public Library’s Digital Navigators service offers one-on-one assistance to help people connect to the internet, get a device, set up a telehealth appointment and more. Digital Navigators also helps people find out if they are eligible to receive the Affordable Connectivity Program, an FCC program that helps families find reliable, affordable internet access.

12:30 – 1:15 p.m. | General Session: Managing IT Right

Presenter: Jeremy Hamman, Greene County Public Library

In an ever changing world of technology changes and limited IT resources in the library, communication and organization is more important than ever to running an efficient and effective IT department. This interactive session will take a closer look at how Greene County Public Library holds their IT departments together along with the resources needed to support staff and customers every day. You will come away from this session with practical tools and methods for effectively manage your library’s IT, regardless of size or budget.

1:15 – 2 p.m. | General Session: RA meets AI: Building a Reader’s Advisory Kiosk

Presenters: Kara Reuter, Stefan Langer, Travis Clark and Sam Lewis, Worthington Libraries

In the hearts and minds of our patrons, libraries are THE source for books and reading. Nevertheless, people don’t always take advantage of our reader’s advisory services. Rather than approaching librarians for suggestions of what to read, most people instead turn to their personal networks or express a preference for more passive approaches to recommendations. The staff at Worthington Libraries developed Recommendation Stations as a halfway point between passive, algorithmic recommendations (like Netflix and TikTok) and an in-person reader’s interview. During this session, you’ll learn more about this service, including:

• The motivation behind the project.
• How the Recommendation Station scans a book barcode, browses read-alikes, checks local availability and prints shelf locations—from a touchscreen kiosk with built-in barcode scanner and receipt printer (All in the guise of a fun, fortune-telling book genie!).
• How the team leveraged the Novelist and Polaris APIs to build the software.
• How the team branded and promoted the new kiosks.
• Plus, you’ll discover insights on how the new technology service has impacted the library.

2 – 2:15 p.m. | Break

2:15 – 3 p.m. | General Session: MakerSpace Technology: Connecting Patrons to Technology Through Equipment, Programs and Services

Presenters: Elizabeth Morrison and Jenna Kohut, Cuyahoga Falls Public Library

The Cuyahoga Falls Library MakerSpace was designed to offer patrons free access to a variety of equipment to support personal, entrepreneurial, and educational pursuits. During this session, Customer Experience Manager Elizabeth Morrison and Guiding Ohio Online Technology Trainer Jenna Kohut will discuss the technology, programs, and ongoing services that are available as part of the library’s MakerSpace. Find out how you can teach patrons new skills, build  their confidence, and foster creativity and innovation at your library.

3 – 3:45 p.m. | General Session: Ohio Persistent Cyber Improvement Program

Presenter: Mark Bell, State of Ohio Adjutant General’s Department

The new Ohio Persistent Cyber Improvement (O-PCI) program will guide local agencies through three cybersecurity preparedness levels. Each level will consist of a five-step process for cybersecurity advancement: education, training, exercising, mentoring, and improvement. The O-PCI program was developed by CyberOhio with the help of the Homeland Security Advisory Committee – Cyber (HSAC-Cyber). The committee, led by Kirk Herath, cybersecurity strategic advisor to Governor DeWine, is a collaborative effort between state agencies, local government entities, public sector partners, and cybersecurity experts. O-PCI will be funded by the State and Local Cybersecurity Grant Program (SLCGP) from the U.S. Cybersecurity and Infrastructure Security Agency and the Federal Emergency Management Agency. During this session, you will learn more about the new O-PCI program and how it can be benefit your library.

3:45 – 4:15 p.m. | General Session: Q&A Open Forum

Have a question you would love to discuss? Submit one now.

4:15 p.m. | Adjourn