Service for All Conference: Empowering and Rethinking Service for All
June 9, 2021
9:00 a.m. | Join the Zoom Conference
The OLC will email all registrants a link to join the conference 2 days prior to the program. We will test audio and video connections to ensure all attendees can see and hear the presenters.
9:15 a.m. | General Session
Keynote: David Bush, Toledo Lucas County Public Library
9:45 a.m. | Break
10:00 a.m. | Breakout Sessions (choose one when registering)
|Session Title||Do You Know What I Had to Endure to Make it Here?||Public Libraries as a ‘Third Space’ for Immigrants and Refugees||1619 Project Discussion: What, Why and How||Conversations in the Community: Creating a Space for All in Rural Communities||Racial Justice and Social Equity Challenge – A Community Weighs In|
|Core Competency||Patron Awareness||Community Engagement||Programming||Patron Awareness||Equity, Diversity and Inclusion|
11:00 a.m. | Break
11:15 a.m. | Breakout Sessions (choose one when registering)
|Session Title||Supporting Trans & Nonbinary Staff & Patrons||Socially Distant, Together: Building Empathy and Understanding Through Programs and Performances||Library Services for Special Needs Patrons||Reinventing Your Services and Yourself: Libraries Post-COVID and What That Looks Like||The Library is Open: LGBTQ+ Inclusive Programs and Addressing Controversy|
|Core Competency||Intellectual Freedom||Equity, Diversity and Inclusion||Patron Awareness||Adaptability||Intellectual Freedom|
12:15 p.m. | Lunch
12:45 p.m. | Networking Sessions (choose one when registering)
|Network Session for||Adult Services||Youth Services||Management||Open Discussion|
1:15 p.m. | Break
1:30 p.m. | General Session: How Libraries Have Impacted My Journey
2:00 p.m. | Breakout Sessions (choose one when registering)
|Session Title||Elevating Marginalized Groups||Show Me, Don’t Tell Me: Putting Words into Practice||Accessible Communications Toolkit||A Sensory Place for All|
|Core Competency||Equity, Diversity and Inclusion||Equity, Diversity and Inclusion||Marketing||Equity, Diversity and Inclusion|
3:15 p.m. | General Session: Questions and Answers with David Bush
4:00 p.m. | Adjourn
Time: 10:00-11:00 a.m.
Do You Know What I Had to Endure to Make it Here?
Presenters: Sharon Watkins, Cincinnati Community Action Agency; David Siders, Cincinnati and Hamilton County Public Library
Single parenting time constraints, child care issues, relying on the family phone plan of others for cell phone use, and taking public transit to get to work can be just some of the challenges that our customers face. With limited library staffing resources and ever-changing societal demands on people facing the challenges of poverty, how can we better understand and serve the needs of customers? How can we better relate when our experiences do not mirror always their experiences and it can be difficult to relate? Join us for a simulation experience with Sharon Watkins, Community Engagement Specialist of the Cincinnati Community Action Agency and David Siders, Civic Engagement Coordinator for The Public Library of Cincinnati and Hamilton County to gain insight and appreciation of the experiences of some of our customers. Come away with ideas to improve service for all and increase your positive impact on people, even if the capacity and resources of your library are limited.
Public Libraries as a ‘Third Space’ for Immigrants and Refugees
Presenters: Brooke Meyer, Cincinnati and Hamilton County Public Library
We know that libraries are safe spaces that welcome all people. Places that can be particularly helpful for refugees and new Americans to come for resources to support their efforts to become contributing members of their adopted neighborhoods. Public libraries, in particular, are at a unique advantage to reach under-served adult ESL learners. It’s already happening. Libraries are hosting ESL conversation groups, citizenship classes, and language tutoring. But how do we best increase our effectiveness and reach? In this session, we’ll discuss customer service models geared toward new Americans and ways we can remove barriers to access, during this pandemic era and beyond.
1619 Project Discussion: What, Why and How
Presenters: John Piche and Ann McNamara, Cleveland Heights-University Heights Public Library
This session focuses on program’s origin, best practices, and growth while addressing several key points: a willingness to act quickly to meeting community interest, abandoning conventional programming constraints, working with non-traditional partners, and managing potential pushback/controversy. In August of 2019, staff noticed patron interest in a New York Times’ magazine issue, The 1619 Project. A discussion group on the magazine, (modeled after book discussion programs) was started. The library has had four in person (366 attendees) and eight Zoom (143 attendees) discussions since September 2019. Learn best practices for managing Zoom discussions and how to successfully defended the program against challenges and criticism. This session is designed for those who are interested in starting similar programs or reconsidering how they develop and provide programming to their communities.
Conversations in the Community: Creating a Space for All in Rural Communities
Presenter: Stephanie Freas, Muskingum County Library System (MCLS)
Some conversations are difficult to have, but that doesn’t make them any less important. MCLS started a virtual four-part conversation series on race in an Appalachian county, and over 200 people attended the sessions. These sessions helped gain momentum in a movement towards social justice and equity in the community and have pivoted the library as a strong partner and proponent and equality for all. Conversations have included topics such as race, culture, bias, fake news, and more. Join us to learn how to host these types of conversations in your library and help brand the library as a crucial partner and trusted resource during difficult times, whether it is COVID-19, election unease, racial unrest, or in an age of mistrust.
Racial Justice and Social Equity Challenge – A Community Weighs In
Presenter: Gabrielle Rathge and Kate Folmar, Worthington Libraries
Worthington Libraries passed a resolution to affirm a commitment to doing the work of an Anti-racist organization in September 2020. As as initiative to support this resolution, the library staff partnered with the City of Worthington’s Community Relations Commission to bring a virtual discussion series to the community called the 21-day Racial Justice and Social Equity Challenge through the P2PU (Peer2Peer University) environment. Staff who participated in the offering will outline how they developed and provided this program from the beginning stages of training and planning to the carryout and the follow up afterward.
Time: 11:15 a.m. – 12: 15 p.m.
Supporting Trans & Nonbinary Staff & Patrons
Presenters: Becky Woodruff, Delaware County District Library; Jen Farrell, Huron Community Library; Alison Kennedy, Ohio History Connection
In this information-packed session, learn some LGBTQ+ basics, the importance of personal pronouns, best practices for respecting someone’s pronouns, and how to examine library policies and practices with an LGBTQ+-informed eye. Creating a safe, inclusive environment for patrons begins with creating a safe, inclusive environment for staff. We’ll share some ideas that will help you ensure your library is truly open to all.
Socially Distant, Together: Building Empathy and Understanding Through Programs and Performances
Presenters: Dr. Mary Weems, author; Holly Walter and Melody Flick, Findlay-Hancock Public Library
How can libraries meet the demand for programs that are innovative, relevant, and attuned to their communities? In this session, three panelists will discuss topics related to equity, diversity, and inclusion and strategies to address these topics in multiple formats and programs. Panelist Dr. Mary Weems is the co-author of the forthcoming Still Hanging: Using Performance Texts to Deconstruct Racism. Her cultural diversity work is grounded in her imagination-intellect theory which states empathy is an integral part of deconstructing prejudicial biases, being socially conscious, and of discovering the inextricable connection between all human beings. She has experience as a scholar, author, and community activist in leading conversations in library and educational settings. Panelists Holly Walter and Melody Flick, librarians at the Findlay-Hancock County Public Library, developed a virtual monthly book discussion to connect their community through literature and thoughtful discussion with local professionals or those with lived experience. They will share their strategies for planning and coordinating this program with community organizations and library users. Since August 2020, their book discussions have covered topics such as race, gender identity, mental health, and human trafficking.
Library Services for Special Needs Patrons
Presenters: Natalie Bota, Westlake Porter Public Library; Christian Brewington, Dayton Metro Library; Grace Walker, Pickerington Public Library
Special needs patrons require enhanced skills and services to create a positive experience. The presenters will share their experiences working with this population and answer your questions.
Reinventing Your Services and Yourself: Libraries Post-COVID and What That Looks Like
Presenters: Kara Reuter, Worthington Libraries; Jennifer Welsh, Stark County District Library; and Lisa Santucci, Tipp City Public Library
In 2020, libraries had to pivot to serve their patrons and communities in new ways. As we are discovering in 2021, many of these innovations, programs, and partnerships have improved library services. Now the decision becomes what to keep and which to phase out. Join the discussion with a panel of directors and staff from small, medium, and large libraries as they share what they are keeping, modifying, or trashing from these services.
The Library is Open: LGBTQ+ Inclusive Programs and Addressing Controversy
Presenters: Becky Woodruff, Delaware County