Calendar
Sponsored by: Ohio Library Council
Registration is limited to the first 98 registrants | Registration Deadline: July 21, 2017
FREE* for OLC members only.
*Individual members or staff of OLC Institutional member libraries.
Presenter: Michelle Francis, Director of Government and Legal Services, Ohio Library Council
The Ohio General Assembly has finalized the FY18-19 State Budget Bill (HB 49). Join OLC for a Statehouse update on the final version of the bill and its impact on public libraries. Learn about changes to the Public Library Fund (PLF), what did and did not make it into the final bill, and other policy changes that will impact public libraries.
What’s Included: Participation in the live webinar and/or access to the archived version at a later date, resources (if applicable) provided by the presenters.
NOTE: Webinar invitations and access information will be sent via e-mail on July 24. Please check that your correct e-mail address is listed in your my OLC profile page.
The webinar will be recorded and posted to the OLC’s website.
Sponsored by the Customer Service and Support Staff Division
Register @ my OLC | Deadline to register 08/9/17.
Member*: $75 | Non-Member: $150
*Individual members or staff of OLC Institutional member libraries.
Enrollment is limited to 120 attendees.
Primary Ohio Public Library Core Competencies addressed: Customer Service, Communication, Patron Awareness, Ethics, and Teamwork.
Intended Audience: All library staff members interested in customer service.
Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff re-certification, this workshop counts as six (6) contact hours.
What’s Included: All handouts as provided by the presenters, morning coffee and tea, and box lunches will be provided.
Accommodations: Please call the Crowne Plaza at 614-885-1885 to make your reservation. For a list of other hotels in the area, please contact olc@olc.org or 614-410-8092.
Workshop Overview:
Exceptional customer service experiences are important to all libraries. During this workshop, you’ll learn best practices and specific skills for providing outstanding customer service to both internal and external customers.
Agenda:
9:00–9:45 a.m. | Registration and Networking
Don’t miss this opportunity to get to know other customer service and support staff professionals from libraries around the state.
9:45 a.m. | Welcome and Introductions
10:00–11:00 a.m. | “Customer First”…Not Last
Charlie Hansen
Presenter: Charlie Hansen, Public Services Manager, Columbus Metropolitan Library
In 2016, Columbus Metropolitan Library developed and implemented a “Customer First” approach to customer service. Staff across the system were trained on the new “Customer First” philosophy, focusing on gray area scenarios where the correct response to a customer’s request is not apparent.
Gain a better understanding of what goes into creating a consistent, customer-focused culture of service by utilizing the latest knowledge and expertise from the Customer Experience industry. You will learn how to easily incorporate “Customer First” values and behaviors at your library regardless of its size.
11:15 a.m.–12:15 p.m. | Teamwork and Internal Customer Service
Presenter: Miriam Matteson, PhD, Associate Professor, Kent State University-SLIS
Teams are a common organizational structure in public services units in libraries. But just calling a group of employees a “team” doesn’t mean that they will always function as a high performing, service-oriented team. Learn more about what it means to be a public service team and brainstorm characteristics of the ideal team situation. You will come away from this session with strategies on how to work toward that ideal by developing relationships with team members, clarifying roles and responsibilities, and developing interpersonal skills to be able to repair situations when needed.
12:15 – 1:00 p.m. | Lunch & Learn: Ask the Experts
While enjoying your box lunch, also enjoy the company of a diverse group of skilled customer service professionals. Each table will have a host to share their customer service knowledge. You’ll get a chance to discover success stories from around the state, while also sharing yours!
1:15 – 2:00 p.m. | Breakout Sessions
Social Media Etiquette and Customer Service
Presenter: Mandy Knapp, Digital Resources Manager, OPLIN (Ohio Public Library Information Network)
Navigating the world of social media can be tricky. Are there lines that shouldn’t be crossed? Should there be restrictions put on staff for what they can or can’t post? What if your co-worker is posting inflammatory comments? This session will discuss where the lines should be and ways to deal with various issues. In a hands-on exercise, participants will share resources and tips with one another.
Overdose Assistance and Your Patrons
Presenter: Nate Smith, Sergeant, Franklin County Sheriff’s Office
This presentation will be a brief overview on the HOPE Task Force (Franklin County Sheriff’s Office – Heroin Overdose Prevention and Education) dedicated to linking survivors of overdose with treatment, healthcare, and recovery services. The HOPE Task Force also investigates dealers who are responsible for fatal and non-fatal overdose events and prosecutes the individuals responsible to the fullest extent of the law. You will learn more about the legalities associated with responding to an overdose, how to recognize an overdose victim, steps you can take to assist the victim while waiting for EMS to arrive, and measures that can be taken to help prevent drug use on the library’s property.
2:15 – 3:15 p.m. | Understanding Unconscious Bias
Co-sponsored by OLC’s Diversity Awareness and Resources Committee
Presenter: Jeff Modzelewski, Engagement Manager, The Diversity Center of Northeast Ohio
Often we are aware of the ways in which we can most effectively serve and work with diverse individuals, but we aren’t always aware of the ways in which our unconscious biases interfere. During this session, you will explore the phenomena of unconscious bias and how libraries can minimize its effects on patron and colleague relations.
3:15 p.m. | Wrap-up and Closing Remarks
3:30 p.m. | Workshop Adjourns
View an archived version of this webinar.
Sponsored by: Ohio Library Council
FREE* for OLC members only.
Presenters: Tiffany Gehrlich, Training and Outreach Coordinator, Private Investigator Security Guard Services (PISGS), Ohio Department of Public Safety and Michelle Francis, Director of Government and Legal Services, Ohio Library Council
The safety of patrons and staff is a top priority for all libraries, with library directors and managers striving to maintain a welcoming and secure environment for all who wish to make use of the space. To address safety and security concerns, it is common for public libraries to work with local law enforcement or to hire some combination of professional security guards or off-duty police officers. During this webinar, you will gain a better understanding of the role and responsibilities of security personnel and what to look out for if you to choose to contract with a security guard company.
About PISGS
The Ohio Department of Public Safety’s Private Investigator Security Guard Services (PISGS) licenses and regulates companies that provide security services and promotes public safety by verifying companies are insured and operated by people with appropriate experience and training.
What’s Included: Participation in the live webinar and/or access to the archived version at a later date, resources (if applicable) provided by the presenter.
NOTE: Webinar invitations and access information will be sent via e-mail by Aug. 18. Please check that your correct e-mail address is listed in your my OLC profile page.
The webinar will be recorded and posted to the OLC website.
Sponsored by the Southeast Chapter Action Council and the Management and Administration Division
Register @ my OLC | Deadline to register 08/17/17.
Member $60* | Non-member $120
*Individual members or staff of OLC institutional member libraries.
Registration: 8:30 a.m. | Workshop: 9:00 a.m. – 5:00 p.m.
Agenda:
8: 30 a.m. | Registration and coffee
9:00 a.m. | Homelessness Q&A (Jackson County Homeless Committee)
10:00 a.m. | Drug Awareness Presentation (Chillicothe Police Department)
11:30 a.m. | Lunch
12:30 p.m. | Salvation Army Human Trafficking Program
2:00 p.m. | Pests in the Library (Brad Bergefurd, OSU Extension Scioto County)
3:00 p.m. | Survival Against Forced Encounters (SAFE) Self-Defense Training
5:00 p.m. | Adjourn
What’s Included: All handouts provided by the presenters. Lunch and snacks will be served. Please indicate any dietary requirements in the comments section when registering.
Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff re-certification, this workshop counts as eight contact hours.
Accommodations: For a list of hotels in the area please email olc@olc.org or call (614) 410-8092.
Primary Ohio Public Library Core Competencies addressed: Emergency Preparedness, Adaptability, Collaboration, Community Awareness, Patron Awareness, Ethics, Laws, Policies and Procedures
Sponsored by the Southeast Chapter Action Council and the Children’s Services Division
Register @ my OLC | Deadline to register 08/31/17.
Member $30* | Non-member $60
*Individual members or staff of OLC institutional member libraries.
Agenda:
12:00 p.m. | Registration
12:30 p.m. | Serving “The Whole Child”
Janet Ingraham-Dwyer, State Library of Ohio
1:30 p.m. | Summer Food Service Panel Discussion
2:30 p.m. | Break with refreshments
2:45 p.m. | Hands-on STEM
3:45 p.m. | Roundtable Idea Exchange
Please bring one example of your biggest “hit” in the Children’s/Young Adult Department, plus one example of where you are struggling.
5:00 p.m. | Adjourn
What’s Included: All handouts provided by the presenters. Light refreshments will be served during afternoon break.
Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff re-certification, this workshop counts as four contact hours.
Accommodations: For a list of hotels in the area please email olc@olc.org or call (614) 410-8092.
Primary Ohio Public Library Core Competencies addressed: Programming, Problem Solving, Patron Awareness, Community Awareness
LIBRARIES IN BALANCE
October 4-6, 2017
Dayton Convention Center and Crowne Plaza Hotel
It is a thrilling time to be in libraries. We have the opportunity to be on the cutting edge of our communities, yet how do we maintain balance in the frenzy to remain relevant and innovative? What is the balance between quiet space and collaborative space? Money spent on physical or digital materials? Space for shelving or computers? The 2017 Convention and Expo will focus on maintaining this balance between the traditional and the innovative and responding to the needs of the community. Learn more.
Sponsored by: OLC’s Reference and Information Services Division
Register @ my OLC | Registration Deadline: 10/9/17
Member: $20* | Non-member: $40
*Individual members or staff of OLC Institutional member libraries.
Overview:
Pricey commercial databases can be out of reach for many libraries, especially as our budgets shrink. How can we provide our patrons with quality information if we can’t afford these costs? This webinar will highlight a number of free online resources that anyone can access, and that can replace some or all of the functionality of familiar commercial databases.
Learning Objectives:
- You will learn more about free online resources that are applicable to a variety of queries received while working the library desk.
- Topics covered include Readers’ Advisory, Literary Criticism, History and Geography, Science, Careers and Self Education, Reading and Writing, Health, Genealogy, and Consumer Resources.
- You will gain a better understanding of the resources available that can help with starting a search when you are unfamiliar with a particular topic.
About the Presenters:
Megan Sheeran is a reference librarian at the Upper Arlington Public Library. She currently serves as the Assistant Coordinator of OLC’s Reference and Information Services Division. She enjoys tricky research questions, presenting on patron privacy, and helping patrons learn how to use the latest technology.
Jen Downing is the outreach librarian at the Upper Arlington Public Library. She has been actively involved with OLC’s Reference and Information Division since 2010 and has presented a variety of programs and webinars during that time. Her professional interests include readers’ advisory, adult programming, service to seniors and information literacy.
Intended Audience: Library staff members who are involved with reference work.
What’s Included: Participation in the live webinar and/or access to the archived version at a later date, Resources (if applicable) provided by the presenter.
Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff re-certification, this webinar counts as (1) continuing education contact hour of credit.
Primary Ohio Public Library Core Competencies Addressed: Reference
Sponsored by: Ohio Library Council
FREE* for OLC members only.
*Individual members or staff of OLC Institutional member libraries.
Registration is limited to the first 98 registrants | Registration Deadline: Nov. 5
Presenters: Donna Albanese, State Director, Aspire Adult Readiness Education at the Ohio Department of Higher Education; Michelle Francis, Director of Government and Legal Services, Ohio Library Council
The Ohio Department of Higher Education’s Aspire program, formerly the Adult Basic and Literacy Education (ABLE) program, helps adults build the skills they need to become employed or pursue higher education or training. Aspire serves Ohioans who have less than a 12th-grade education or the equivalent and who are beyond age 18.
Workforce development/adult education programs and services are a priority for Ohio’s public libraries as we continue to provide lifelong learning opportunities and position our libraries as continuous learning centers. This webinar will provide basic information to Ohio’s public libraries on Ohio’s Aspire program, how more libraries can participate and general information on the federal grant program.
Ohio’s Aspire programs provide FREE services for individuals who need assistance acquiring the skills to be successful in post-secondary education and training, and employment. Local programs offer classes at flexible locations, and on different days and times to meet diverse needs. All students are required to attend orientation, where an assessment is given to help determine the individual’s educational needs and goals.
Services available at programs throughout all 88 Ohio counties include:
- Basic math, reading and writing skills
- Adult Secondary Education/High School Equivalency Exam Preparation
- English for Speakers of Other Languages (ESOL)
- Transition services – including employment and post-secondary
- Life skills, employability skills and computer literacy
- Family Literacy – enriching the parental role of adult learners
- Workplace Literacy – education services offered in collaboration with business, industry, government and/or labor to increase the productivity of the workforce through improved literacy skills
- Corrections Education – a partnership with a jail, detention center, community-based rehabilitation center or other similar institution
- Distance Education
What’s Included: Participation in the live webinar and/or access to the archived version at a later date, resources (if applicable) provided by the presenters.
NOTE: Webinar invitations and access information will be sent via e-mail on Nov. 6. Please check that your correct e-mail address is listed in your my OLC profile page.
The webinar will be recorded and posted to the OLC website.
Sponsored by: Children’s Services Division
Register @ my OLC | Deadline to register 11/30/17.
Member: $20* | Non-member: $40
*Individual members or staff of OLC Institutional member libraries.
Presenter: S. Bryce Kozla, MLIS and MS in Literacy Education; Portland, OR; and blogger at “Bryce Don’t Play”
Program Overview: Feeling overwhelmed or drained by behavior in your Children’s Area? This webinar will empower you to create a welcoming environment for the kids you serve and enforce your expectations of kid patrons without the fear of “being mean.” Discover what makes your kid patrons tick and get the meaningful action-oriented conversations your space deserves.
Learning Objectives:
You’ll learn how to:
- create a welcoming environment for kids
- set clear expectations of behavior
- enforce rules without “being mean”
- discover the reasons why a kid behaves in a certain way
- create an action-oriented atmosphere with meaningful conversations.
Intended Audience: Youth Services staff
What’s Included: Participation in the live webinar and/or access to the archived version at a later date, resources (if applicable) provided by the presenter.
NOTE: Webinar invitations and access information will be sent via e-mail by Dec. 1. Please check that your correct e-mail address is listed in your my OLC profile page.
