Sponsor: Ohio Library Council

Registration Fees

Member: $140* | Non-member: $280
*OLC Individual members or staff of OLC Institutional member libraries.

Register @ my OLC | Deadline to register:  July 27

New Max. Capacity: 40
Due to the popularity of this workshop, enrollment has been expanded. The program will now be held in Suite 120 at 1105 Schrock Road in Columbus. Please register early.

Who Should Attend:

• Directors
• Assistant/Deputy Directors
• Human Resources Staff
• Branch/Department Managers
• Anyone who works in a library that is interested in learning and implementing communication skills

You will learn how to:

• Improve communication between library employees and patrons
• Be more comfortable addressing difficult situations
• Be able to teach your staff techniques for addressing difficult situations
• Help staff members who are difficult demonstrate more productive behaviors
• Create a more productive culture and enhance the library’s reputation in the community

Do you have difficulty talking about certain issues with the library staff you supervise or with patrons? Do problems go unaddressed? In this session you will learn how to start difficult conversations, how to be productive in the dialogue, and how to create accountability. You will also learn communication models and specific tools to enable you to be successful in the most difficult conversations and relationships. You will leave with action plans you can implement in difficult situations in your personal and professional life.

Learning Objectives:

• Help others take accountability for disrespectful behaviors.
• Create a plan for improving communication with co-workers.
• Design communication focusing on a mutual purpose.
• Focus on positive behaviors and the need to role model these behaviors.
• Demonstrate respectful, productive communication techniques.

What’s included:

• Handouts provided by the instructor.
• Morning coffee, light refreshments, and lunch (Please indicate any dietary restrictions in the comments section when registering).

For those working toward their Ohio Public Librarian or Public Library Staff re-certification, this workshop counts for six (6) contact hours of credit.

Primary Ohio Public Library Core Competency Addressed: Communication

R. Glenn Ray PhD

Presenter: Dr. Glenn Ray has published eleven books, nine national journal articles, and almost 900 leadership newspaper columns. He is a past president of the National Speakers Association of Ohio, the Ohio Valley Chapter of the American Society for Training and Development, and the United Way of Washington County; president of Leadership Ohio; and board member of the Ohio Valley Economic Roundtable and the O’Neill Center. His practical understanding of organizational behavior comes from his experience of nine years in underground coal mines; two years in construction work; five years as training manager at Borg-Warner Chemicals, GE Plastics, and Scott Fetzer; ten years as director of the Institute of Education and Training for Business in the McDonough Center for Leadership and Business at Marietta College; and fourteen years as president of RayCom Learning. This background enables Dr. Ray to connect to employees of all levels of your organization. Learn more about Dr. Ray by visiting his website.

Accommodations:
For a list of hotels in the area, please e-mail olc@olc.org or call (614) 410-8092.

Agenda

8:30 – 9 a.m. | Gathering and Welcome

9 – 9:30 a.m. | Expectations Check

9:30 – 10:15 a.m. | Ground Rules

10:15 – 10:30 a.m. | Types of Difficult Situations

10:30 – 10:40 a.m. | Break

10:40 – 11 a.m. | Past Communication during Difficult Situations

11:00 a.m. – Noon | A Planful Thinking Process (taking time to think and plan)

Noon – 12:45 p.m. | Lunch

12:45 – 1:15 p.m. | Five Questions to Determine Motivation or Ability

1:15 – 1:45 p.m. | Mastering our Path to Action

1:45 – 2:10 p.m. | Creating Permission for Dialogue

2:10 – 2:20 p.m. | Break

2:20 – 2:40 p.m. | Seeking Mutual Purpose

2:40 – 3:00 p.m. | Escalation of Conflict

3:00 – 4:00 p.m. | Communicating Non-Defensively

4:00 – 4:30 p.m. | Key Learnings

4:30 p.m. | Workshop Adjourns

Anti-Harassment Policy (PDF)