Customer Service & Support Staff Division

Action Council | Goals and Objectives

The Customer Service and Support Staff Division provides an exchange of ideas for library staff interests, offering educational and networking opportunities for circulation services, information services, technical services, acquisitions, marketing, pages/shelvers, and management. While circulation and technical services procedures may differ greatly between libraries, being proficient in internal and external customer service is universal and essential.


Action Council

Meredith Fletcher, Coordinator (2023)
Pickerington Public Library
Work: 614-837-4104 ext. 240

Denise Southworth, Assistant Coordinator (2023)
Southwest Public Libraries
Work: 614-878-1301  x. 219

Erin Lyons, Past Coordinator (2023)
Chillicothe & Ross County Public Library
Work: 740-702-4145 4166

Kevin Clark (2024)
Clark County Public Library
Work: 937-323-9751

Grace Connolly (2023)
Mentor Public Library
Work: 440-255-8811 x. 210

Sheryl Goble (2024)
Greene County Public Library
Work: 937- 736-7253

Ashley Balay (2023)
Westerville Public Library
Work: 614-882-7277

Board Liaison: Kathy Bach
PDC Liaison: Brandon Thomas
Staff Liaison: Jeanine D’Andrea


Goals and Objectives

The Customer Services & Support Staff Division plans to have four conference program submissions and one webinar offering in 2023.

Annual Report (PDF)