Customer Service & Support Staff Division

Action Council | Goals and Objectives

The Customer Service and Support Staff Division provides an exchange of ideas for library staff interests, offering educational and networking opportunities for circulation services, information services, technical services, acquisitions, marketing, pages/shelvers, and management. While circulation and technical services procedures may differ greatly between libraries, being proficient in internal and external customer service is universal and essential.


Action Council

Denise Southworth, Coordinator (2024)
Southwest Public Libraries
Work: 614-878-1301  x. 219

Grace Connolly, Asst. Coordinator (2024)
Mentor Public Library
Work: 440-255-8811 x. 210

Aaron Fisher, Secretary (2025)
Westerville Public Library
Work: 614-882-7277 x. 2170

Meredith Fletcher, Past Coordinator (2024)
Pickerington Public Library
Work: 614-837-4104 x. 240

Kevin Clark (2024)
Clark County Public Library
Work: 937-323-9751

Lynn Fleure (2025)
Way Public Library
Work: 419-874-3135  x. 111

Luke Gaulke (2025)
Pickerington Public Library
Work: 614-837-4104

Sheryl Goble (2024)
Greene County Public Library
Work: 937- 736-7253

Board Liaison: Kathy Bach
PDC Liaison: Brandon Thomas
Staff Liaison: Jeanine D’Andrea


Goals and Objectives

  • Submit at least three programs for the stand alone conferences in 2024.
  • Submit at least one program for a webinar in 2024.

Annual Report (PDF)