Customer Service & Support Staff Division

Action Council | Goals and Objectives

The Customer Service and Support Staff Division provides an exchange of ideas for library staff interests, offering educational and networking opportunities for circulation services, information services, technical services, acquisitions, marketing, pages/shelvers, and management. While circulation and technical services procedures may differ greatly between libraries, being proficient in internal and external customer service is universal and essential.


Action Council

Ashley Balay, Coordinator (2021)
Licking County Library
Work: (740) 349-5500 x 434

Kathleen Munger, Assistant Coordinator (2020)
Work: (419) 352-2903

Erin Mallow Lyons, Secretary (2020)
Chillicothe & Ross County Public Library
Work: (740) 702-4145 x 4166

Amee Sword, Past Coordinator (2020)
Wornstaff Memorial Public Library
Work: (740) 747-2085

Cindi Bardash  (2021)
Delaware County District Library
Work: (740) 549-2665

Meredith Fletcher (2021)
Community Library – Sunbury
Work: (740) 965-3901

Sheryl Goble  (2020)
Greene County Public Library
Work: (937) 736-7253

Denise Southworth  (2020)
Southwest Public Libraries
Work: (614) 878-1301 x 219

Board Liaison: Jennifer Slone
PDC Liaisons: Luke Bentley, Brandon Thomas


Goals and Objectives

  • Identify specific customer service training needs of library staff.
  • Partner with other OLC Divisions on customer service issues.
  • Create quarterly e-mail blasts with customer service tips, quotes and stories.