Customer Service & Support Staff Division

Action Council | Goals and Objectives

The Customer Service and Support Staff Division provides an exchange of ideas for library staff interests, offering educational and networking opportunities for circulation services, information services, technical services, acquisitions, marketing, pages/shelvers, and management. While circulation and technical services procedures may differ greatly between libraries, being proficient in internal and external customer service is universal and essential


Action Council

Cindi Bardash, Coordinator (2018)
Delaware County District Library
Work: (740) 363-7277

Todd Ginther, Assistant Coordinator (2018)
Chillicothe & Ross County Public Library
Work: (740) 702-4151

Carol Maxwell, Secretary (2018)
Logan County Libraries
Work: (937) 599-4189

Amee Sword, Past Coordinator (2018)
Wornstaff Memorial Public Library
Work: 740-747-2085

Ashley Gahm (2019)
Westerville Public Library
Work: (614) 882-7277 x2139

Sheryl Goble (2018)
Greene County Public Library
Work: (937) 736-7253

Ryan Labay (2018)
Akron-Summit County Public Library
Work: (330) 836-1081

Erin Mallow-Lyons (2019)
Chillicothe & Ross County Public Library
Work: (740) 702-4145

Board Liaison: Suzanne Cline
PDC Liaisons: Kellen Freeman, Jessica Winegarner


Goals and Objectives

  • Create a stand-alone Customer Service event.
  • Identify the specific customer service training needs of library staff.
  • Partner with other OLC Division on customer service issues.
  • Create quarterly e-mail blasts with customer service tips, quotes and stories.