Customer Service & Support Staff Division

Action Council | Goals and Objectives

The Customer Service and Support Staff Division provides an exchange of ideas for library staff interests, offering educational and networking opportunities for circulation services, information services, technical services, acquisitions, marketing, pages/shelvers, and management. While circulation and technical services procedures may differ greatly between libraries, being proficient in internal and external customer service is universal and essential


Action Council

Amee Sword, Coordinator (2017)
Delaware County District Library
Work: (740) 549-2665

Cindi Bardash, Assistant Coordinator (2017)
Delaware County District Library
Work: (740) 363-7277

Carol Maxwell, Secretary (2017)
Logan County Libraries
Work: (937) 599-4189

Ryan Labay, Past Coordinator (2017)
Akron-Summit County Public Library
Work: (330) 836-1081

Ashley Gahm (2017)
Marysville Public Library
(937)-642-1876 x 26

Sheryl Goble (2018)
Greene County Public Library
Work: (937) 736-7253

Todd Ginther (2018)
Chillicothe & Ross County Public Library
Work: (740) 702-4151

Erin Mallow (2017)
Chillicothe & Ross County Public Library
Work: (740) 702-4145


Board Liaison: Suzanne Cline


Goals and Objectives

  • Create a stand-alone Customer Service event.
  • Identify the specific customer service training needs of library staff.
  • Partner with other OLC Division on customer service issues.
  • Create quarterly e-mail blasts with customer service tips, quotes and stories.