Customer Service & Support Staff Division
Action Council | Goals and Objectives
The Customer Service and Support Staff Division provides an exchange of ideas for library staff interests, offering educational and networking opportunities for circulation services, information services, technical services, acquisitions, marketing, pages/shelvers, and management. While circulation and technical services procedures may differ greatly between libraries, being proficient in internal and external customer service is universal and essential.
Action Council
Kathleen Munger, Coordinator (2021)
NORWELD
Work: 419-352-2903
kmunger@norweld.org
Erin Mallow Lyons, Assistant Coordinator (2021)
Chillicothe & Ross County Public Library
Work: 740-702-4145 4166
emallow@crcpl.org
Meredith Fletcher, Secretary (2021)
Community Library-Sunbury
Work: 740-965-3901
meredith@yourcl.org
Ashley Balay, Past Coordinator (2021)
Licking County Library
Work: 740-349-5500 x434
aevassar@gmail.com
Cindi Bardash (2021)
Delaware County District Library
Work: 740-549-2665
cbardash@delawarelibrary.org
Sheryl Goble (2022)
Greene County Public Library
Work: 937-736-7253
sgoble@gcpl.lib.oh.us
Hilary Harlan (2021)
Plain City Library
Work: 614-873-4912
hharlan@plaincitylib.org
Denise Southworth (2022)
Southwest Public Libraries
Work: 614-878-1301 219
dsouthworth@swpl.org
Board Liaison: Jennifer Slone
PDC Liaison: Brandon Thomas
Staff Liaison: Lori Hensley
Goals and Objectives
- Identify specific customer service training needs which aim to support the emotional well-being of staff and which foster healthy communication across library roles and responsibilities.
- Partner with other OLC Divisions regarding customer service issues in order to positively impact specific user groups.
- Create quarterly e-mail blasts with customer service tips, quotes, and stories.