Action Council | Goals and Objectives

The Customer Service and Support Staff Division provides an exchange of ideas for library staff interests, offering educational and networking opportunities for circulation services, information services, technical services, acquisitions, marketing, pages/shelvers, and management. While circulation and technical services procedures may differ greatly between libraries, being proficient in internal and external customer service is universal and essential.

 

Action Council

Ashley Gahm, Coordinator (2019)
Westerville Public Library
Work: 614-259-5032 x2139
E-Mail: agahm@westervillelibrary.org

Todd Ginther, Assistant Coordinator (2019)
Chillicothe & Ross County Public Library
Work: 740-702-4151
E-Mail: tginther@crcpl.org

Amee Sword, Secretary (2020)
Wornstaff Memorial Public Library
Work: 740-747-2085
E-Mail: asword@wornstafflibrary.com

Cindi Bardash, Past Coordinator (2019)
Delaware County District Library
Work: 740-363-7277
E-Mail: cbardash@delawarelibrary.org

Sheryl Goble (2020)
Greene County Public Library
Work: 937-736-7253
E-Mail: sgoble@gcpl.lib.oh.us

Erin Mallow-Lyons (2019)
Chillicothe & Ross County Public Library
Work: 740-702-4145
E-Mail: emallow@crcpl.org

Kathleen Munger (2019)
NORWELD
Work: 419-352-2903
E-Mail: kmunger@norweld.org

Denise Southworth (2020)
Southwest Public Libraries
Work: 614-878-1301 x219
E-Mail: dsouthworth@swpl.org

Board Liaison: Jennifer Slone
PDC Liaisons: Kellen Freeman, Jessica Winegarner

 

Goals and Objectives

• Identify specific customer service training needs of library staff.
• Partner with other OLC Divisions on customer service issues.
• Create quarterly e-mail blasts with customer service tips, quotes and stories.