RightClick 2018: The Library IT Idea Exchange Conference

Best practices and cool ideas for library technology 

 

Date:  Fri., Nov. 16, 2018

Location:  State Library of Ohio, 274 E 1st Ave #100, Columbus, OH 43201

Sponsored by the OLC’s Information Technology Division

Register @ my OLC  | Registration Deadline: Nov. 9

Submit Discussion Questions Now for the Information Technology Discussion Form

Member $75* | Non-member $150
*Individual members or staff of OLC institutional member libraries.

Enrollment is limited to the first 75 attendees.

 

Workshop Overview:
Today’s rapidly evolving technology landscape challenges those responsible for library information technology to innovate solutions and develop best practices to meet the needs of our communities. RightClick 2018 is an opportunity for library IT staff, technology coordinators, and decision makers to meet with colleagues from Ohio libraries to discuss current information technology challenges and solutions.

Intended Audience: Ohio library information technology staff, technology coordinators, and decision makers

What’s Included: All handouts as provided by the presenters. Morning coffee, light refreshments and lunch will be provided.

Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff Re-certification, this workshop counts as six (6) contact hours.

Accommodations: For a list of hotels in the area, please email olc@olc.org or call 614-410-8092.


Agenda:

9:00 – 9:45 a.m. | Registration and Networking

Plan to visit the Cleveland Public Library’s TechCentral Mobile MakerSpace Lab. It will be on-site during the conference. You can visit in the morning, lunch, or briefly after the conference.

9:45 – 10:00 a.m. | Welcome and Introductions

10:00 – 10:20 a.m. | Voice Assistants for the Library

Presenter: Susan Allen, Director of Technology Services, Worthington Libraries

Over the past few years, the adoption of voice assistants and smart speakers has grown steadily, and is projected to continue to grow. Worthington Libraries has partnered with a local software developer to release an Alexa Skill and an Action for Google Assistant which focus on library events and programs for patrons. We’ll share a live demonstration, and discuss the functionality for promotion and programming ideas.

Primary Ohio Public Library Core Competencies addressed:  Marketing

10:25-10:45 a.m. | Increasing Positive Staff Perception: IT Performance and Customer Service Improvements

Presenter:  Bill Lane, IT Manager, Public Library of Cincinnati and Hamilton County

The IT department at the Public Library of Cincinnati and Hamilton County has experienced many changes since the start of 2013. The goal was to decrease the number of tickets, decrease response time, and increase expectations for the technicians, even while taking on major projects such as branch PC roll outs, Envisionware upgrades, pay for print, and self-check upgrades.

Today, the IT staff focuses on delivering excellent customer service. They take initiative to resolve incidents and complaints, response times are quick, and the departmental culture has evolved to anticipate changes in the needs of customers. During this session, you’ll learn more about the processes the Public Library of Cincinnati and Hamilton County implemented to improve the experience of everyone involved, make staff more comfortable reporting issues, and build on a positive staff perception of the IT department.

Primary Ohio Public Library Core Competencies addressed: Customer Service

10:50-11:10 a.m. | Electronic Payment Solutions

Presenter:  Paris Robertson, Technology Coordinator, Upper Sandusky Community Library

Libraries often need to accept payments, but aren’t a typical service industry. Profit doesn’t motivate library sales, and the fees imposed by most companies for accepting electronic payment present a hurdle with no easy fix. This is especially relevant for libraries with a smaller budget. This session will discuss how to implement one solution that has worked well at Upper Sandusky Community Library, and how you can customize that solution to fit your library’s needs. You’ll learn how to accept electronic payments in an affordable, non-traditional manner.

Primary Ohio Public Library Core Competencies addressed:  Technology Infrastructure Support

11:15 – 11:35 p.m.  | Taking the Library MakerSpace On the Road

Presenter: CJ Lynce, TechCentral Manager, Cleveland Public Library

In 2017, Cleveland Public Library introduced the Mobile MakerSpace, a small-form-factor maker studio that allows all of Cleveland to experience making and fabrication in any environment. An extension of Cleveland Public Library’s TechCentral MakerSpace at the Downtown campus, the Mobile MakerSpace brings making opportunities to libraries, schools, and events throughout Cleveland. Learn about how Cleveland Public Library took maker services on the road with the Mobile MakerSpace & Lab.

NOTE: The Cleveland Public Library’s TechCentral Mobile MakerSpace Lab will be on-site during the conference. You can visit in the morning, lunch, or briefly after the conference.

Primary Ohio Public Library Core Competencies addressed: Patron Instruction

11:40 a.m. – 12:50 p.m. | Lunch and Networking

The Cleveland Public Library’s TechCentral Mobile MakerSpace Lab will be open during lunch.

12:50-1:10 p.m. | Creating a Dynamic System to Promote Library Services
Presenter: Kara Reuter, Digital Library Manager, Worthington Libraries

Libraries are offering more and more unique services than ever. We often struggle to raise awareness of our full range of services within our community. Our services may be aimed at niche markets, such as text reference or homework help, or are most relevant under specific circumstances, as with after-hours chat reference or a drive-through window. Find out how Worthington Libraries has developed a system to dynamically promote library services on our website based on weather conditions, time of day, device type, IP address, and more.

Primary Ohio Public Library Core Competencies addressed: Community Awareness

1:15-1:25 p.m. | Cyber Security
Presenter: Matt Motes, Information Technologist (and On Demand Trainer), SEO Library Center

This presentation introduces security threats, and will help develop an active understanding of what to look for to determine if you are being exposed to an attack. We will define terms like vishing, malware, and ransomware, and look at examples of how you have been exposed to these attacks already. We’ll explore what you can do to improve the security of the library environment.

On Demand Training, a service of SEO Library Center, is offered to libraries across Ohio to help raise awareness and teach technology skills to staff and patrons. On Demand Training also offers an overview of essential Cyber Security awareness.

Primary Ohio Public Library Core Competencies addressed: Staff Training

1:30 – 3:25 p.m. | Information Technology Discussion Forum

Moderator: Darren Kamnitzer, Network Administrator, Worthington Libraries

Submit Discussion Questions

No one knows library information technology like library IT staff. Ask and answer questions, share current solutions and best practices, and discuss your experiences with technology, software, and vendors during this rapid-paced, moderated forum. Darren will lead us through a list of your questions, submitted in advance. Join in the discussion, and share your expertise and experience as we pool our community knowledge to find answers and share solutions.
Be sure to submit your questions prior to the conference.

Primary Ohio Public Library Core Competencies addressed: Technology Infrastructure Support

3:25-3:30 p.m. | Wrap up and Closing Remarks

You have one last chance to visit the Cleveland Public Library’s TechCentral Mobile MakerSpace Lab. It will be available for a brief viewing after the conference.