RightClick 2017: The Library IT Idea Exchange Conference

Best practices and cool ideas for library technology 

Date:  Wed., Nov. 15, 2017

Location:  State Library of Ohio, 274 E 1st Ave #100, Columbus, OH 43201

Sponsored by the OLC’s Information Technology Division

REGISTER @ my OLC | Registration Deadline: Nov. 8

Enrollment is limited to the first 75 attendees.

Member Fee: $75* | Non-Member Fee: $150

*Individual members or staff of OLC institutional member libraries

Intended Audience: Ohio library techies, decision-makers, gadget gurus and movers/shakers


What’s Included: All handouts as provided by the presenters. Morning coffee, light refreshments and lunch will be provided.


Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff Re-certification, this workshop counts as six (6) contact hours.
Accommodations: For a list of hotels in the area, please email olc@olc.org or call 614-410-8092.


Workshop Overview:
This one-day workshop is a unique opportunity for IT professionals, administrators and support staff to share their unique solutions and best practices as well as discuss burning issues. Connect with your IT colleagues around the state and come away with creative solutions that you can apply at your library.



9:00 – 9:45 a.m. | Registration and Networking

9:45 – 10:00 a.m. | Welcome and Introductions

10:00 – 10:50 a.m. | KEYNOTE

We Have the Hots for You: Automatic and Customized Services for Libraries 

Presenters: Paula Brehm-Heeger, Chief Strategy & Technology Officer and Sandy Bolek, Digital Development Team Leader, The Public Library of Cincinnati and Hamilton County

The Public Library of Cincinnati and Hamilton County’s award-winning (2017 OLC Library Innovation Award and 2016 Urban Library Council Top Innovator Award) “We Have the Hots for You” suite of services make the library more convenient to use, extend access to traditional in-person services, and provide customers with exceptional personalized readers and listeners advisory experiences.

The Library’s  “Hot Authors,” “eHot Authors” and “Hot Tickets” services allow customers to select what they want one time – and the library does all the rest.  Creating sustainable services that offer this level of customization and speed; however, requires creativity and a risk-friendly perspective. The Public Library of Cincinnati and Hamilton County’s Paula Brehm-Heeger, Chief Strategy & Technology Officer and Sandy Bolek, Digital Development Team Leader, will offer tips on how to develop and sustain these kinds of automatic and customized services utilizing technology, no matter the size of your library.

Primary Ohio Public Library Core Competencies addressed:  Patron Awareness and Reader’s Advisory

11:00-11:20 a.m. | Beam me up, Scotty: Migrating into an Evergreen Consortium

Presenter:  Derek Zoladz, Technology Specialist, OhioNet

Have you considered migrating to an open source ILS, but are unsure of the process? Migrating to a new ILS is a considerable undertaking, but the first step is to know what’s involved. Gain a better understanding of the framework for ILS migration including key considerations related to Evergreen. You will leave this session equipped with the information you need to continue exploring open source ILS migrations independently.

Primary Ohio Public Library Core Competencies addressed:  Technology Infrastructure Support

11:30-11:50 a.m. | Yearbooks, Digitization, and You

Presenter: Mandy Knapp, Digital Resources Manager, OPLIN

Is your library keen to digitize high school yearbooks? Learn the decisions and considerations in the digitization process, as well as those involved in planning your yearbooks and other digitized collections for inclusion in the Digital Public Library of America (DPLA).

Primary Ohio Public Library Core Competencies addressed: Records Management

11:50 a.m. – 12:50 p.m. | Lunch

12:50-1:10 p.m. | Renewal Happiness

Presenter: Don Yarman, Former Deputy Director, Delaware County District Library; now Executive Director, OPLIN

Increasing numbers of patrons are becoming frustrated when their expiring cards prevent them from checking out ebooks or renewing their materials. Learn how Delaware County District Library worked with their email marketing partner to create customized messages and pre-populated response forms to alert patrons in advance that expiration looms, and facilitate the process of verifying and updating information. Libraries can replicate this quickly using email tools they already have, or explore ways of reducing staff workload with their ILS API.

Primary Ohio Public Library Core Competencies addressed: Facilitation and Communication

1:20 – 1:40 p.m.  | Patron Engagement on the Cheap

Presenter: Karen Perone, Head of Technology and Technical Services, Rodman Public Library

Rodman Library recently embarked on a targeted marketing, email project that alerts patrons of services that may be of interest. These include sending emails to patrons with library cards that are expiring, patrons who live in areas where the bookmobile will be stopping, and other value-added services. Learn how Rodman Public Library used their SelectReads mailing list software subscription to search the patron database and send personalized emails.

Primary Ohio Public Library Core Competencies addressed: Communication and Customer Service

1:50 – 2:20 p.m. | VOIP Implementation and Best Practices (includes Q & A session)

Presenter: Karl Jendretzky, Technology Project Manager, OPLIN

Looking to select and build a VOIP based phone system?  Gain a better understanding of the various options and services available, and the pitfalls to look out for.  This session will get you quickly up-to-speed on VOIP. Come with your questions during this crash course on the topic.

Primary Ohio Public Library Core Competencies addressed: Technology Infrastructure Support

2:30 – 2:50 p.m. | Behind the Scenes at the Ohio Digital Network

Presenters: Jen Johnson, DPLA Project Coordinator, State Library of Ohio and Penelope Shumaker, Metadata Librarian, State Library of Ohio

Take a look behind the curtain as we discuss how the Digital Public Library of America utilizes metadata to power their product, how they obtain the metadata, and what the staff at the Ohio Digital Network are doing to add Ohio’s digitized cultural heritage collections to DPLA.

Primary Ohio Public Library Core Competencies addressed: Cataloging and Metadata

3:00 – 3:20 p.m. | Why Open Source? The Struggle Between Time, Money and Brains

Presenter: Joe Knueven, Director, Germantown Public Library

Learn more about the open source software at the Germantown Public Library, as well as some of the reasoning and rationale used in choosing software installations, and how the process has led to a preference for free open source software (FOSS).

Primary Ohio Public Library Core Competencies addressed: Strategic Planning

3:25-3:30 p.m. | Wrap up and Closing Remarks