Due to COVID-19, this event has been cancelled.
Overview: This all-new conference will examine customer service models that focus on providing a friendly, accessible environment that encourages customer engagement. You’ll gain a better understanding of how to make your library (regardless of its size) a welcoming “third” place by actively and continuously engaging patrons of all backgrounds, ages, and abilities. If you interact with the public or train staff that works with the public, this is the conference for your team.
- Customer Service
- Equity, Diversity and Inclusion
- Something for Everyone
PLEASE NOTE: In order to qualify for the member rate, the registrant must be an Individual member of the Ohio Library Council.
What’s included: All conference handouts as provided by the presenters. Morning coffee, lunch, and after beverage break will be provided. The Conference Center at OCLC provides free parking.
Conference Planning Committee:
Drew Wichterman, CPL, Chair
Tipp City Public Library
Stark County District Library
Toledo Lucas County Public Library
Westerville Public Library
Birchard Public Library
Fairfield County District Library
New Madison Public Library
Dayton Metro Library
Molly McGirr Norris