Service for All Conference: Empowering and Rethinking Service for All

When:
September 15, 2020 @ 8:00 am – 4:15 pm
2020-09-15T08:00:00-04:00
2020-09-15T16:15:00-04:00
Where:
OCLC Conference Center
6600 Kilgour Place Dublin OH 43017

Overview: This all-new conference will examine customer service models that focus on providing a friendly, accessible environment that encourages customer engagement. You’ll gain a better understanding of how to make your library (regardless of its size) a welcoming “third” place by actively and continuously engaging patrons of all backgrounds, ages, and abilities. If you interact with the public or train staff that works with the public, this is the conference for your team.

David Bush photo

David L. Bush, Conference Keynote

Conference Tracks:

  • Customer Service
  • Empathy
  • Equity, Diversity and Inclusion
  • Programming
  • Trends
  • Something for Everyone

Register @ my OLC  | Registration Deadline: 9/8/20

Registration Fees:
Member Fee: $135  |  Non-Member Fee: $270

PLEASE NOTE: In order to qualify for the member rate, the registrant must be an Individual member of the Ohio Library Council.

What’s included: All conference handouts as provided by the presenters. Morning coffee, lunch, and after beverage break will be provided. The Conference Center at OCLC provides free parking.

Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff re-certification, this conference will count as six (6) contact hours of credit.

Conference Schedule and Session Descriptions 

Hotel Accommodations: A listing of hotels near the conference is available on the OLC website.

Drew Wichterman photo

Drew Wichterman, Chair, Conference Planning Committee

Conference Planning Committee:
Drew Wichterman, CPL, Chair
Tipp City Public Library

Alyssa Bender
Stark County District Library

David Bush
Toledo Lucas County Public Library

Annamarie Carlson
Westerville Public Library

Grady Brecheisen
Birchard Public Library

Tara Hutson
Fairfield County District Library

Brenda Miller
New Madison Public Library

Kristina Richey
Dayton Metro Library

Desiree Thomas
Worthington Libraries

Debbie Wittkop
Worthington Libraries

PDC Liaisons:
Joan Kendall-Sperry
Molly McGirr Norris