Register @ my OLC |  Registration Deadline: Oct. 31, 2019

Member Fee: $135*  |  Non-Member Fee: $270
*You must be an individual member OLC to be eligible for the member rate.

Conference Overview:
Libraries strive to strike a balance between offering a broad, open door policy for community members and ensuring a safe, secure environment for staff and patrons. This all-new conference will provide the knowledge and skills necessary to make your library a better, safer place to work. The conference features a keynote speaker and four learning tracks:

• Cybersecurity
• Protecting People
• Building & Grounds (Physical Spaces)
• Harassment, Reporting and Self-Care

Intended Audience: Ohio library staff interested in learning about library security issues including people, the building, contents and cyber security.

What’s Included: All handouts as provided by the presenters. Morning coffee, light refreshments and lunch will be provided.

Continuing Education Credits: For those working toward their Ohio Public Librarian or Ohio Public Library Staff Re-certification, this workshop counts as six (6) contact hours.

Hotel Accommodations: To receive the special OLC rate, please book your room by Oct. 25.
DoubleTree 
PH: 216-447-1300

Conference Chair: Jeff Sabo, Public Safety Manager, Toledo Lucas County Public Library

AGENDA: 

8:00 – 8:45 a.m. | Registration and Networking

8:45 – 9:00 a.m. | Welcome and Introductions

9:00 – 10:00 a.m. | What Every Library Staff Member Should Know about Homelessness

Keynote Speaker: Ryan Dowd, Owner, Homeless Training Institute, LLC

As the Executive Director of a homeless shelter outside of Chicago, Ryan Dowd has been at the forefront of the struggle to assist the homeless for more than 20 years. He has become an authority on how to provide library service to homeless populations. He’s also become a highly-sought speaker following the publication of his book, “Librarian’s Guide to Homelessness” and his website, homelesslibrary.com, which provides training to library staff. Homeless, addicted, mentally ill and traumatized patrons present a special challenge for library staff. During this session, Dowd will explain what you need to know in order to understand troubled patrons so that you can empathize and ultimately resolve problematic behavior.

Book Signing
Dowd will be available to sign copies of his book during the conference. His book will not be sold on-site, but you can purchase the book through the ALA or Amazon prior to the conference.

Sponsored by: Program Planning Committee

Primary Ohio Public Library Core Competency Addressed:  Customer Service

10:00 – 10:15 a.m. | Break

10:15 – 11:15 a.m. | Breakout Sessions

Cybersecurity	Protecting People	Building & Grounds (Physical Spaces)	Harassment, Reporting and Self-Care
Always Have a Plan: Building an Information Security Response Practice Using NIST CSF	Practical Skills for Effectively (and Compassionately) Managing Problematic Behavior	Active Shooter Instruction	Trauma- Informed Care

11:15 – 11:30 a.m. | Break

11:30 a.m. – 12:30 p.m. | Breakout Sessions

Cybersecurity	Protecting People	Building & Grounds (Physical Spaces)	Harassment, Reporting and Self-Care
Building the Human Firewall: The Most Effective Defense Against Cybersecurity Threats	Self-Care for Public Service Staff	Disaster Preparedness and Mitigation	Media Best Practices

12:30 – 1:15 p.m. | Lunch

1:15 – 2:15 p.m. | Breakout Sessions

Cybersecurity	Protecting People	Building & Grounds (Physical Spaces)	Harassment, Reporting and Self-Care
CHIPP (Cybersecurity Help, Information and Protection Programs)	Safe Place: How Partner with a Licensed Agent to Create a Safe Place for Teens at Your Library	Crime Prevention Through Environmental Design (CPTED)	Report Writing and Proper Documentation of Security Incidents

2:15 – 2:30 p.m. | Break

2:30 – 3:30 p.m. | Breakout Sessions

Cybersecurity	Protecting People	Building & Grounds (Physical Spaces)	Harassment, Reporting and Self-Care
Is Your Hair on Fire: Crisis Management and Incident Response	Conversation Strategies for Challenging Co-Workers	Mental Health and Safety Boundaries	Incident Reporting for Mid to Small Library Districts

3:30 p.m. | Closing Panel Session – Questions for the Experts
This session will wrap-up the day’s events and provide an opportunity for you to ask questions of the experts.

4:30 p.m. | Adjourn

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SESSION DESCRIPTIONS

Always Have a Plan: Building an Information Security Response Practice Using NIST CSF
Track: Cybersecurity
Time: 10:15-11:15 a.m.

Presenter: Shawn Sines, Principal/Chief Operations Officer, The Rubicon Advisory Group, LLC

Do you know how you will respond when your library experiences a Cybersecurity event? Preparing for crisis and incident response around information security is best done before the crisis arises. Moving from a loose approach to a formal plan can be difficult without guidance and support. This presentation will discuss the challenges of planning and make direct recommendations on how to leverage the NIST Cybersecurity Framework (CSF) to design and implement an Incident Response (IR) practice that will guide your organization through the critical stages of an information security event.

Sponsored by: Information Technology Division

Primary Ohio Public Library Core Competency Addressed:  Technology Infrastructure Support

 

Practical Skills for Effectively (and Compassionately) Managing Problematic Behavior
Track: Protecting People
Time: 10:15-11:15 a.m.

Presenter: Ryan Dowd, Owner, Homeless Training Institute, LLC

Come learn how to de-escalate crisis and resolve problem behavior from troubled patrons of all types. Ryan Dowd is the author of the Librarian’s Guide to Homelessness and homelesslibrary.com which provides training to library staff.

Sponsored by:  Program Planning Committee

Primary Ohio Public Library Core Competency Addressed:  Customer Service

 

Active Shooter Instruction
Track: Building & Grounds (Physical Spaces)
Time: 10-15-11:15 a.m.

Presenter: Kevin Echols, Safety and Security Services Manager, Cleveland Heights-University Heights Public Library

Kevin Echols will use his 34 years of experience in safety and security to instruct attendees on how best to respond in an active shooter situation. Echols holds a Master’s Degree in Homeland Security and Emergency Management. He has been in public libraries for almost 10 years following a career as a firefighter.

Sponsored by:  Program Planning Committee

Primary Ohio Public Library Competency Addressed:  Emergency Preparedness

 

Trauma-Informed Care
Track: Harassment, Reporting and Self-Care
Time: 10-15-11:15 a.m.

Presenter: Sue Marasco, PhD, Director of Education and Trauma, May Dugan Center, Cleveland

Ohio’s public libraries are open to all which means our patrons come from all walks of life. This session will provide information on trauma-informed care and how public libraries can respond to the needs of their individual patrons. It will provide a deeper awareness of the types of trauma and its triggers, as well as a greater understanding of trauma’s effects on behavior.

Sponsored by:  Program Planning Committee

Primary Ohio Public Library Competency Addressed: Customer Service

 

Building the Human Firewall: The Most Effective Defense Against Cybersecurity Threats
Track: Cybersecurity
Time: 11:30 a.m.-12:30 p.m.

Presenter: Matthew Augustine, Technology Manager, Euclid Public Library

Technology has made reaching our life and work goals easier, but with that ease comes significant cybersecurity issues. Understanding those issues and raising ones intuitive awareness is the starting point to defending against cybersecurity threats. We will look at the ways security can be compromised, as well as some tools and strategies that can be used to tighten security for yourself and your library.

Sponsored by: Information Technology Division

Primary Ohio Public Library Core Competency Addressed: Technology Infrastructure Support

 

Self-Care for Public Service Staff
Track: Protecting People
Time: 11:30 a.m.-12:30 p.m.

Presenter: Emily Bowen, Human Resources Manager, Southwest Public Libraries (Grove City)

Staff who are overworked, exhausted, or unprepared for public service can find it difficult to be a contributing part of a successful customer service team. Empower your teams with self-care tools and practices that they can use to remain present in service situations. Self-care is exactly what it sounds like, but it’s a foreign concept to many people. It’s the whole host of things you do for yourself to maintain your physical, emotional, social, and spiritual well-being. There is no specific prescription for self-care.  It should be unique to each person and starts with an assessment of each person’s triggers and what brings zen/joy.

Sponsored by: Program Planning Committee

Primary Ohio Public Library Core Competency Addressed: Personal Organization

 

Disaster Preparedness and Mitigation
Track: Building & Grounds (Physical Spaces)
Time: 11:30 a.m.-12:30 p.m.

Presenter: Benjamin Bellucci, Disaster Program Manager, American Red Cross

This program will be an all-hazard look into planning for, responding to, and recovering from a disaster that can affect staff, customers, and the library itself. This session will explore a range of topics from natural and man-made to cybersecurity disasters that could affect the community as a whole.

Sponsored by:  Program Planning Committee

Primary Ohio Public Library Core Competency Addressed: Emergency Preparedness

Media Best Practices
Track: Harassment, Reporting and Self-Care
Time: 11:30 a.m.-12:30 p.m.

Presenter: Benjamin Tucker, Security Supervisor, Toledo Lucas County Public Library

While working to improve the positive impact that a library has on the community it serves, we need to consider not only the impact of internal catalysts on our success, but remember that there are external influences that can affect our growth — one of those influences is the media. As an institution we must realize that the media can have a positive or negative impact on our public image. During this session, we will examine various methods for building and maintaining a positive relationship with the media.

Sponsored by: Program Planning Committee

Primary Ohio Public Library Competency Addressed: Marketing and Public Relations

 

CHIPP (Cybersecurity Help, Information and Protection Programs)
Track: Cybersecurity
Time: 1:15-2:15 p.m.

Presenter: Ryan Lippe, Consumer Educator, Ohio Attorney General’s Office, Consumer Protection Section

As consumers of all ages rely more and more on technology, it is vital they understand how to protect their electronic devices and keep personal information private. During this session, you’ll learn more about the importance of both security and privacy, including the special challenges presented by the use of smartphones and other mobile devises. The Ohio Attorney General’s Office, Consumer Protection Section will provide practical tips that you can put to use and will provide copies of its CHIPP booklet to all attendees.

Sponsored by:  Program Planning Committee

Primary Ohio Public Library Core Competency Addressed: Technology Infrastructure Support

Safe Place: How to Partner with a Licensed Agent to Create a Safe Place for Teens at Your Library
Track: Protecting People
Time: 1:15-2:15 p.m.

Presenters: Tara Shiman, Youth Services Librarian and Stephanie Brand, Adult and Youth Services Lead Librarian, Worthington Libraries

Safe Place is a national outreach program that collaborates with local businesses and organizations to serve as Safe Place sites that provide access to social services agencies. Our library is a Safe Place site that helps connect these teens to our licensed agency, Huckleberry House in central Ohio. One in seven children will run away before the age of 18 because they don’t know how to deal with family dynamics at home, or because they are experiencing an unsafe situation and feel there is no other escape. Once they are on their own, many don’t have anywhere to go, or they don’t know where to get help. Teens are often an unintentionally neglected population in libraries and this service offers them a safe place to go and seek help. They help with issues such as abuse, violence, neglect, poverty, and homelessness. No matter how hopeless the situation may seem, they offer proven programs and committed people who know how to help young people and families take control of their lives. We will explain how our library became a Safe Place, what it means to be one, and how your library can become one as well.

Sponsored by: Teen Services Division

Primary Ohio Public Library Core Competency: Organizational Partnerships

 

Crime Prevention Through Environmental Design (CPTED)
Track: Building & Grounds (Physical Spaces)
Time: 1:15-2:15 p.m.

Presenter: Benjamin Tucker, Public Safety Coordinator, Toledo Lucas County Public Library

The correct placement of either the contents or objects on the interior or exterior of an existing structure, may hinder or improve the ability to secure that structure against unwanted intrusion or the removal of items of value without the owner’s permission. When these concepts are taken into consideration during construction or renovation, they have an even greater impact on physical security. When CPTED’s concepts are taken into consideration to improve physical security, they involve everything from the view of the interior of a building from the exterior of the building, the proper placement of landscaping and even the interior placement of items that obscure the view of staff members from one another, and/or security personnel. CPTED concepts were initially intended to help create a barrier to crime. However, in today’s climate they can help to minimize injuries or loss of life during both natural disasters and incidents of workplace violence.

Sponsored by:  Program Planning Committee

Primary Ohio Public Library Competency Addressed:  Strategic Planning

 

Report Writing and Proper Documentation of Security Incidents
Track: Harassment, Reporting and Self-Care
Time: 1:15-2:15 p.m.

Presenter: Scott Davis, Team Leader, Safety and Security Services, Public Library of Cincinnati and Hamilton County Public Library

Proper documentation of security incidents is essential in today’s litigious society. The purpose of this session is to guide staff members into writing accurate, factual, and non-judgmental incident reports that would be court appropriate and stand up to the scrutiny of public records requests.

Sponsored by: Management and Administration Division

Primary Ohio Public Library Core Competency Addressed: Policies and Procedures

 

Is Your Hair on Fire: Crisis Management and Incident Response
Track: Cybersecurity
Time: 2:30-3:30 p.m.

Presenter: Shawn Sines, Principal/Chief Operations Officer, The Rubicon Advisory Group

Information Security professionals and incident response toll vendors talk a lot about the detection and monitoring response capabilities of products, but seldom talk about what makes the best mix of people to ensure your response team works. Understanding people and the psychology of how human beings react in a crisis informs our ability to build effective response capabilities within our organizations. This presentation covers the softer skills of hiring the right team, why the best team might not always be the right team and how understanding instinctual human reactions to crisis can better help you prepare for that eventual day when everything goes wrong and your team is left holding the baton to investigate and fend off the invaders. When the crisis happens, do you have the right components in place to manage the communication and response? We will walk through ten key concepts that organizations should consider regardless of their information security framework.

Sponsored by: Information Technology Division

Primary Ohio Public Library Core Competency Addressed: Emergency Preparedness

Conversation Strategies for Challenging Co-Workers
Track: Protecting People
Time: 2:30-3:30 p.m.

Presenter: Kim Bishop, Staff Development Manager, Dayton Metro Library

You possess the skills and training to effectively communicate with the public about the library and its policies, but what about the skills necessary to communicate with difficult co-workers? Come away with tips to help you meet work place objectives and rise to the occasion with diplomacy and tact.

Sponsored by: Human Resources and Trainer Development Division

Primary Ohio Public Library Core Competency Addressed: Teamwork

 

Mental Health and Safety Boundaries 
Track: Building & Grounds (Physical Spaces)
Time: 2:30-3:30 p.m.

Presenter: Sue Marasco, PhD, Director of Education and Trauma, May Dugan Center, Cleveland

As librarians, we always want to help our patrons and provide the best service possible. However, there are instances where we need to take into consideration certain boundaries in public service. This session will explain how to handle challenging situations and where to turn for help. It will take a closer look at how public library staff are affected by trauma and stress carried by the people they serve.

Sponsored by:  Program Planning Committee

Primary Ohio Public Library Competency Addressed: Equity, Diversity and Inclusion

 

Incident Reporting for Mid to Small Library Districts
Track: Harassment, Reporting and Self-Care
Time: 2:30-3:30 p.m.

Presenter: Derek Gordon, Director of Special Projects and Security, Stark County District Library

Incident reporting can be daunting and time consuming for any library district. In addition, the online reporting systems utilized by larger districts can be cost prohibitive for mid- to small-sized districts. This program will share some of the tools that Stark County District Library has implemented that simplified and improved their reporting process and made them more responsive to security incidents.

Sponsored by:  Program Planning Committee

Primary Ohio Public Library Competency Addressed: Policies and Procedures