Registration is now open for the OLC’s new Service for All Conference: Empowering and Rethinking Service for All scheduled for Wed., June 9. This virtual conference will examine customer service models that focus on providing a friendly, accessible environment and encourage customer engagement. You’ll gain a better understanding of how to make your library (regardless of its size) a welcoming “third” place by actively and continuously engaging patrons of all backgrounds, ages, and abilities.

If you interact with the public or train staff members who work with the public, this is the conference for your team. David Bush from the Toledo Lucas County Public Library will kick off the conference by challenging you to re-think your brand and philosophy of customer service. The conference features more than a dozen breakout sessions covering best practices and strategies to improve service for everyone in your community. Please note that you must select your breakout sessions when registering for this conference. The registration fee for OLC members is $65 (non-member fee: $130). The full schedule and speaker information is available on the OLC website.